How AI will affect jobs in Singapore and what NTUC is doing to help workers

As artificial intelligence (AI) reshapes jobs and industries, one question matters most: how can AI create better jobs and not just better business?

For NTUC, the answer is clear. AI must lead to better wages, stronger job prospects, and more sustainable careers for workers in Singapore—not just productivity gains for employers.

Being AI-ready amidst digital transformation is not about replacing workers with technology. It is about equipping workers with AI skills, redesigning jobs thoughtfully, and ensuring fair outcomes as work changes.

How AI is enhancing career support in Singapore

NTUC launched the AI Career Coach (AICC) in 2025 to directly support jobseekers.

Designed as a self-guided platform, AICC empowers workers to take charge of their careers in an AI-augmented economy by offering:

• Resume and interview support with AI feedback
• Skills gap analysis
• Guidance on AI training and upskilling options.

With the AICC, NTUC shows how AI career support in Singapore can be accessible, scalable and worker centric.

What are Labour MPs saying about AI and jobs?

AI policy matters as much as AI tools.

In Parliament, Labour MPs continue to advocate for an AI transition that is skills-first and worker-centred, calling for:

• Hiring and progression based on skills, not just qualifications
• Stronger job redesign and worker transition support
• Safeguards against unfair outcomes such as algorithmic discrimination

The message is consistent: AI jobs in Singapore must be fair, transparent and inclusive.

How Company Training Committees support AI job redesign

The NTUC Company Training Committees (CTCs) bring together management and worker representatives to plan a transformation that benefits both the business and workers.

Supported by the NTUC CTC Grant, companies can implement AI and technology projects linked to:

• Job redesign
• Skills training
• Productivity improvements

Tan Tock Seng Hospital leverages NTUC's Company Training Committee to improve skills of workers and productivity.

Ahead of Budget 2026, NTUC also called for stronger support for older workers in the AI era, highlighting age-inclusive job redesign initiatives, such as the one at Tan Tock Seng Hospital, supported through the CTC framework.

These projects reduce administrative burden, improve workload distribution, ensure an inclusive workforce, and allow experienced workers to move into higher-value roles such as mentoring and workforce planning.

How NTUC LearningHub builds AI skills for workers

NTUC LearningHub plays an important role in delivering AI training pathways for workers in Singapore, including applied Generative AI elements such as:

• Prompt engineering
• AI-assisted decision-making
• Responsible AI use at work.

This ensures workers gain both technical confidence and sound judgement.

AI also changes not just tasks, but leadership expectations.

That is why NTUC LearningHub launched the Leadership Academy, focusing on human skills that complement AI:

• Judgement, empathy and communication
• Fair and inclusive people management
• Responsible decision-making

The academy works with partners such as Harvard Business Impact and TAFEP and offers pathways aligned with IHRP Responsible People Manager standards.

Strong leadership helps ensure AI-driven change builds trust, not fear.

Why union leaders need digital and AI skills

AI and digital media are reshaping how unions engage workers.

To stay relevant, unions must recruit members, communicate clearly online, and counter misinformation. That is why the Ong Teng Cheong Labour Leadership Institute (OTCi) focused on equipping union leaders with digital and AI knowledge.

Training included:

• AI and machine learning courses explaining how AI is changing jobs and skills
• Social media and digital outreach training, including managing misinformation and online manipulation

These capabilities strengthen unions’ ability to support workers in an AI-driven economy.

AI-powered tools to help jobseekers

In 2024, career coaches at NTUC’s Employment and Employability Institute (e2i) began using the Virtual Career Coach (VCC), an AI-powered tool that helps coaches:

• Analyse resumes and profiles
• Identify skills gaps
• Recommend suitable AI training and upskilling pathways

Importantly, AI does not replace human judgement. It augments career coaches, allowing them to provide more timely and personalised support to jobseekers navigating AI-driven job changes.

Getting AI-Ready starts at home

NTUC does not just advocate AI adoption; it actively applies AI across the Labour Movement.

Led by the Transformation Office, NTUC has introduced AI and data-driven capabilities to improve services for members while strengthening organisational effectiveness.

This ensures that when NTUC supports companies and unions, it does so with real implementation experience.

To support AI workforce transformation, NTUC has invested in a future-ready, cloud-based data infrastructure that enables:

• Deeper insights from organisational and workforce data
• AI-assisted analysis of engagement and service trends
• Faster, evidence-based decision-making

To build confidence in using data, NTUC also co-organised the InnoJan Hackathon (Data Analytics), enabling staff across departments to collaborate on real data projects and strengthen digital fluency.

How NTUC engages the Labour Movement in AI innovation

To foster collaboration, the Transformation Office actively brings unions and NTUC entities together to share AI knowledge and use cases:

• The NTUC AI Tech Exchange brought together participants from eight NTUC organisations to share AI projects and lessons learnt.
• In August 2025, NTUC partnered with NCS Singapore to engage business leaders on practical AI applications aligned with national strategies and global best practices.

These efforts position NTUC as a digitally capable Labour Movement that leverages AI to better serve workers.

Progressing together in an AI-driven economy

AI will reshape work, but the outcome is not fixed.

By combining AI upskilling for workers in Singapore, responsible AI adoption, job redesign through CTCs, and human-centric leadership development, NTUC is demonstrating what a fair and inclusive AI transition looks like in practice.

The goal remains clear: better business, better jobs, better wages, and better work prospects, so no worker is left behind.

Companies can partner with NTUC to set up a Company Training Committee (CTC) to support job redesign and workplace transformation.